Certifications separate experience from expertise
If your business is looking for IT candidates and posting job opportunities on the myriads of job boards or using a recruiter of some kind there is something you will invariably include as a requirement; CREDENTIALS. I’m not talking about experience. I’m talking about industry certified credentials that certify an applicant has a requisite level of skills.
Within the IT space some of the more popular organizations providing certifications include Microsoft, Cisco, and CompTIA. Certifications can be broad or narrow in scope and if your business is supported by a Managed Services Provider (MSP) these certifications say far more about the MSP’s vision, its employees, and your support experience.
As technology evolves, the MSP’s vision must evolve to meet the demands of its partners. This doesn’t just mean new technologies are adopted and offered as solutions to clients in a portfolio. It means the value of the solution is of such significance to the MSP that its staff are encouraged to move beyond apprentice level familiarity to credential level experience. An MSP’s ongoing track record of accreditation by its staff underscores the value it places on each individual and the services it offers to its clients.
Being certified in one or more fields gives an employee tremendous confidence. While management provides the encouragement, it’s the employee’s motivation that results in the achievement. These are the kinds of employees an MSP is endeared to because they do not view each day as a paycheck and never rest on their laurels. They are defined by continued self-improvement professionally and personally.
Employees who strive to better themselves by extension benefit the MSP and the clients it supports. This is where the vision of the MSP and the credentials of its certified employees result in better system’s design, greater stability, faster resolution times, and client confidence.
Every business with an interest in Managed Services should consider an MSP’s vision at meeting today’s evolving technology demands through its staff. This is highlighted by how it utilizes tools like training and certifications to best equip its staff, a rich heritage of credential achievement, and a substantial list of references having experience with its services delivery platform.
With managed services support, it’s always worth asking questions like: “What are the qualifications my support team has?” It goes a long way toward defining the elements described above. At Auxzillium, our staff are not just always learning but always achieving. It is the hallmark of a proper MSP vision placing unparalleled value on the staff and its clients.
