IT Procurement Best Practices That Cut Downtime, Delays, And Surprise Costs
A new hire waiting on a laptop loses a first morning to avoidable delay. A license renewal slips, and customer service can’t access the phone queue be…
Entries by Jeff Ray
What Is IT Procurement? A Practical Guide To Better IT Buying
Delayed laptop replacements slow approvals, unmanaged renewals create invoice surprises, and cloud accounts grow quietly when no one owns the full pic…
Boston Managed IT Services: When Plans Fail
Things aren’t always perfect, and when they go according to plan, whose plan is it following? With the blogs we compose here at Auxzillium, it can often seem like we operate in a perfect world where everything happens as it should, nothing is ever missed, and chance doesn’t exist. This is the best blog to […]
Boston Managed IT Services: What Should Be Included in Your MSP Agreement?
When meeting with a prospective client, one question that we often get is: “What support is included with your agreement?” At first, that question can seem difficult to answer, especially if the prospect is already familiar with receiving services from a Managed Services Provider (MSP). Why is it difficult though? While I understand all the […]
One Size Doesn’t Fit All: Why Boston Businesses Need an IT Strategy That Fits
Throughout these blog posts, I’ve mentioned Auxzillium’s commitment to a cloud-based ecosystem. I have also mentioned our CEO’s mantra: “No one size shoe fits all.” For Boston businesses evaluating cloud solutions and managed IT services, that philosophy is especially important. Ultimately, we’re trying to convey a preference while recognizing that you can’t fit a square […]
Your Boston MSP Should Be Fighting With Comcast. Not You!
When your business has an issue with services like telephony or service providers such as Comcast or Verizon, who manages that for you? Is it you, or is it your Managed Services Provider (MSP)? Although your MSP isn’t directly responsible for an issue with 3rd-party services, they should be the tip of the spear when […]
AI Is Everywhere, From Fenway to the Workplace. Is Your Boston Business Ready?
Talk about Artificial Intelligence (AI) today cannot be avoided. I mean, I enjoy listening to sports radio and if the commercials aren’t addressing AI, then the hosts are in some capacity. With sports, I think AI has infected the nature of how things have been traditionally played. I use the word infected because I think […]
Cybersecurity: Independent Validation Builds Real Confidence
Why Your MSP Needs Third-Party Validation There is a tremendous sense of satisfaction that comes by doing it right by your client. The impetus for that kind of satisfaction doesn’t find its origin within the service provider but when a 3rd party assesses your performance in relation to cybersecurity. I mean, next to AI, cybersecurity […]
Boston Businesses Beware: Phishing Emails Have Found a New Way In
The New Phishing Threat I’m sure many of you have received phishing email. Attackers seeking to comprise the credentials of your end-users have traditionally used the phishing method. Your business should have implemented things like Advanced Threat Protection (ATP), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), and more generally SPAM filtering. […]