The Hybrid IT Model Why It Is Winning in 2026
How is your business supporting its information technology system? For many years, there was only one answer, internally. Your business would hire staff with the requisite skill set to direct, manage, and support the technology vision. This approach may have addressed the needs of a business with the budget to hire such staff but within the Small and Medium sized Business (SMB) space, this did nothing at all.
In a previous blog, we addressed how SMB’s need Enterprise Solutions. However, it doesn’t end there. SMB’s also need Enterprise Support. In fact, the experience and capabilities of Managed Services Providers (MSP’s) is of such great significance today, that it often exceeds the capabilities of your internal information technology staff.
None of this is meant to drive a wedge between internal and external IT support. Without a doubt, they both have their place. However, it’s worth exploring their differences and highlighting how they can sometimes work better together, than apart.
When it comes to internal information technology support, there can be a lack of innovative ideas. Internal IT is often bogged down by day-to-day support activities and the exposure to the latest technologies becomes limited. Internal IT comes with substantial costs relating to salary, taxes, bonuses etc. One of the largest factors to consider is knowledge. Internal IT support could be defined by a single individual or small group whose exposure is limited to company that employs them.
External support is best characterized as MSP support. For an MSP to remain relevant it must make a commitment to innovate. Innovation is not just about new solutions. Innovation should involve a standard by which a solution is chosen. Costs are often significantly less. There aren’t any salaries, taxes, or bonuses involved. You will likely be paying a monthly fee that can fluctuate as your business grows or shrinks. Lastly, the group of people your business gets access to are priceless. The broad experience possessed by those within an MSP directly corresponds to their exposure to different technology ecosystems.
In more recent times, augmenting internal IT staff with an MSP has allowed a business to enjoy the best of both worlds. Auxzillium has worked with Executive level internal IT staff to help shape and guide the business’s overall IT vision. This has resulted in a cohesiveness benefiting the executive, the business, and the MSP. Many times, it has helped to fill in support and experience gaps while helping curb costs. As the old term goes: “We can work far better together than apart.”
If your goal is to deliver a better support experience to your staff, leverage innovative solutions, or partner with an MSP to augment your existing support model, then Auxzillium is your best choice.
