Things aren’t always perfect, and when they go according to plan, whose plan is it following?
With the blogs we compose here at Auxzillium, it can often seem like we operate in a perfect world where everything happens as it should, nothing is ever missed, and chance doesn’t exist.
This is the best blog to cast a measure of shade on that idea and address reality, because anyone can sell you a fantasy of unicorns and show ponies!
Even the Best IT Plans Don’t Always Go According to Plan
We’ve previously talked about planning, implementing, sandboxing, and dress rehearsals.
Well, no matter how much game planning and preparation you do, sometimes even professional athletes in the NFL will blow coverage or a talented actor will still botch a line.
Sometimes you can improvise, and while improvising can be successful, that success comes with a bit of friction.
How much friction isn’t your MSP’s decision to make, it’s yours.
Whose IT Plan Is Your MSP Following?
The first line of this blog references a plan being followed, but whose plan is it?
Your MSP can devise a plan, account for any imaginable number of variables, and still end up dealing with residual issues that were unforeseen.
Sometimes, there are questions that need to be asked despite your MSP possessing a holistic measure of experience with your environment.
Something small to your MSP could be something HUGE for your business.
It is incumbent on your MSP to discuss their plan with you.
Your MSP should review what each step of any IT plan involves and the expectation of what will follow.
During this time, elements that weren’t considered can be addressed, and both of you will work toward achieving success.
The goal is to eliminate any need to improvise.
When IT Plans Fail, Accountability Matters
What happens when it doesn’t work out that way?
What does your MSP do to ensure you the “perfect plan” will be perfect next time if it wasn’t completely successful this time?
Is it just repeated apologies and requests for forgiveness, or is there a quantifiable effort made to instill confidence that your business is with the right partner?
When something doesn’t go according to plan, do they show you why?
Do they show you the events leading up to and following an anomalous event?
Knowing all the contributing factors shows they have a full grasp of what happened.
Do they provide and detail recommendations on how to improve business processes and implementation strategies that attempt to prevent such events from happening again?
The Importance of an IT Post-Mortem
In the IT world, we call this a post-mortem.
A post-mortem isn’t just a time to analyze; it’s a time to scrutinize.
The relationship with your MSP and their capabilities go on full display during such events.
A post-mortem isn’t a phone call or a text message.
It’s a powerful tool that, when properly used by your MSP, instills trust and confidence.
It reveals the value your MSP places on your partnership and your business.
Boston Managed IT Services Built on Accountability
If you want an unparalleled support experience where value is consistently on display and professionalism is demanded, then you need an MSP like Auxzillium.
