DESKTOP ADMINISTRATOR – JOB DESCRIPTION

Reports to: Director of Operations
Classification: Exempt
Work Authorization/Security Clearance
  • Must be a U.S citizen. The position is not eligible for immigration sponsorship.
  • Must have reliable transportation to and from work as well as client on-site visits.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  • Candidates with previous Managed Service Provider (MSP) Experience are considered a plus and are urged to apply.
  • Comprehensive background checks are performed for every job candidate that is considered for employment that includes Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks and Drug and Alcohol screening
  • Background checks and Drug and Alcohol screenings may be conducted at the discretion of the employer at least once every five years.
Position Overview

We are looking for a skilled and energetic support engineer with experience supporting infrastructure and end-user computing for our customers both remote and at customer sites. While advanced support skills are required, a major component of the job is interfacing with customers, so a friendly personality is also required. Candidates should have hands-on experience across a broad range of technologies and be comfortable working in many of the following areas:

 

Responsibilities Include, Not Limited To The Following:

  • Diagnose and resolve end-user issues with things such as desktops/laptops, network connectivity, application compatibility, desk, and mobile phones, etc. via both tickets and calls
  • Serve as an Escalation Point, determining if engineering needs to be involved or if there are more advanced troubleshooting steps we could take.
  • Troubleshoot networking (Layer 1 and 2) with an advanced skillset
  • Diagnose issues with tablets such as iPads and Surfaces’
  • Administrate in an Active Directory environment
  • Troubleshoot issues with DNS/DHCP
  • Set up mobile devices according to company policy
  • Administer and setup Office 365 accounts
  • Troubleshoot general issues with Windows 8 and10; and Mac OSX
  • Install, Configure, and Manage general Cloud Antivirus
  • Maintain client confidential information.
  • Contribute to an active Team environment
  • Ability to take tests and earn certifications
  • Serve as a mentor to other desktop technicians
  • Teach/Train other desktop technicians in advanced resolution techniques
  • Create and maintain technical documentation for the rest of our team
  • Dispatch tickets while maintaining workload balance among the other technicians
  • Become an expert in at least one of the technologies that we use as a company and serve as a champion for that technology
  • Carry out server related tasks with engineering team approval
  • Answer call overflow from the desktop team

 

Qualifications
  • A minimum of 1+ years experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
  • Experienced applicants with focused experience in Microsoft environments of 500-1500 end-users and/or MSP experience are a plus.
  • Experience working in a team-oriented, collaborative environment.
Requirements
  • Excellent customer service, written and oral skills.
  • Self-motivated and goal-driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
  • Knowledge of Windows Desktop applications; various operating systems such as Windows 8 and 10
  • Linux and Mac OSX experience are a plus.
  • Knowledge of software applications and basic hardware for the PC
  • Knowledge of wireless networking components and terminology
  • Creating and maintaining internal and client-facing documentation
  • Maintain technical knowledge by attending educational workshops, reviewing technical whitepapers, establishing personal networks, participating in technical societies, and achieving certification goals.
Compensation and Benefits
  • Competitive Salary Based on Experience
  • Health, Dental, Vision, Disability, and Life Insurances – partly funded by the company
  • Paid time off for vacation, sick, holidays, and Mental Health
  • Cell Phone Provided by Company or Reimbursed
  • Work from Home and Flexible Schedule options available

ADA REQUIREMENTS

Category NONE LIGHT MODERATE HEAVY
Sitting X
Standing X
Bending X
Walking X
Lifting X
Carrying X
Pushing X
Pulling X
Climbing X
Kneeling X
Crouching X
Driving X
Workstation X
Telephone X
Fax X
Extreme Cold X
Extreme Hot X
Wet/Humidity X
Noise X
Vibration X
Heights X
Fumes X
Dust X
Other – Body Fluids X

 

 

CLICK HERE TO APPLY