DESKTOP ADMINISTRATOR – JOB DESCRIPTION
Reports to: Director of Operations
Classification: Exempt
Work Authorization/Security Clearance
- Must be a U.S citizen. The position is not eligible for immigration sponsorship.
- Must have reliable transportation to and from work as well as client on-site visits.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Candidates with previous Managed Service Provider (MSP) Experience are considered a plus and are urged to apply.
- Comprehensive background checks are performed for every job candidate that is considered for employment that includes Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks and Drug and Alcohol screening
- Background checks and Drug and Alcohol screenings may be conducted at the discretion of the employer at least once every five years.
Position Overview
We are looking for a skilled and energetic support engineer with experience supporting infrastructure and end-user computing for our customers both remote and at customer sites. While advanced support skills are required, a major component of the job is interfacing with customers, so a friendly personality is also required. Candidates should have hands-on experience across a broad range of technologies and be comfortable working in many of the following areas:
Responsibilities Include, Not Limited To The Following:
- Diagnose and resolve end-user issues with things such as desktops/laptops, network connectivity, application compatibility, desk, and mobile phones, etc. via both tickets and calls
- Serve as an Escalation Point, determining if engineering needs to be involved or if there are more advanced troubleshooting steps we could take.
- Troubleshoot networking (Layer 1 and 2) with an advanced skillset
- Diagnose issues with tablets such as iPads and Surfaces’
- Administrate in an Active Directory environment
- Troubleshoot issues with DNS/DHCP
- Set up mobile devices according to company policy
- Administer and setup Office 365 accounts
- Troubleshoot general issues with Windows 8 and10; and Mac OSX
- Install, Configure, and Manage general Cloud Antivirus
- Maintain client confidential information.
- Contribute to an active Team environment
- Ability to take tests and earn certifications
- Serve as a mentor to other desktop technicians
- Teach/Train other desktop technicians in advanced resolution techniques
- Create and maintain technical documentation for the rest of our team
- Dispatch tickets while maintaining workload balance among the other technicians
- Become an expert in at least one of the technologies that we use as a company and serve as a champion for that technology
- Carry out server related tasks with engineering team approval
- Answer call overflow from the desktop team
Qualifications
- A minimum of 1+ years experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
- Experienced applicants with focused experience in Microsoft environments of 500-1500 end-users and/or MSP experience are a plus.
- Experience working in a team-oriented, collaborative environment.
Requirements
- Excellent customer service, written and oral skills.
- Self-motivated and goal-driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
- Knowledge of Windows Desktop applications; various operating systems such as Windows 8 and 10
- Linux and Mac OSX experience are a plus.
- Knowledge of software applications and basic hardware for the PC
- Knowledge of wireless networking components and terminology
- Creating and maintaining internal and client-facing documentation
- Maintain technical knowledge by attending educational workshops, reviewing technical whitepapers, establishing personal networks, participating in technical societies, and achieving certification goals.
Compensation and Benefits
- Competitive Salary Based on Experience
- Health, Dental, Vision, Disability, and Life Insurances – partly funded by the company
- Paid time off for vacation, sick, holidays, and Mental Health
- Cell Phone Provided by Company or Reimbursed
- Work from Home and Flexible Schedule options available
ADA REQUIREMENTS
| Category | NONE | LIGHT | MODERATE | HEAVY |
| Sitting | X | |||
| Standing | X | |||
| Bending | X | |||
| Walking | X | |||
| Lifting | X | |||
| Carrying | X | |||
| Pushing | X | |||
| Pulling | X | |||
| Climbing | X | |||
| Kneeling | X | |||
| Crouching | X | |||
| Driving | X | |||
| Workstation | X | |||
| Telephone | X | |||
| Fax | X | |||
| Extreme Cold | X | |||
| Extreme Hot | X | |||
| Wet/Humidity | X | |||
| Noise | X | |||
| Vibration | X | |||
| Heights | X | |||
| Fumes | X | |||
| Dust | X | |||
| Other – Body Fluids | X |